Responsible Gaming

Our approach to responsible gambling

Responsible gambling means making informed decisions about when, how often and how much you play. It also means being able to stop when you choose. Gambling outcomes are determined by chance, and there is no reliable strategy that can guarantee a win. Previous results do not change the odds of a future game, and a losing run does not mean that a win is due.

Heaps Of Wins Casino provides general information to help players think about their gambling habits and make safer choices. This information is not financial, medical or psychological advice. If gambling is affecting your wellbeing, relationships or finances, consider speaking with a qualified professional or an appropriate gambling support service in Australia.

Basic principles for safer play

• Only gamble with money set aside for entertainment after essential expenses have been paid.
• Decide your spending and time limits before you start playing, and do not increase them during a session.
• Treat gambling as entertainment rather than a source of income or a way to recover losses.
• Keep track of your deposits, bets and playing time so you understand your overall activity.
• Take regular breaks and avoid playing when you are tired, upset, stressed or under the influence of alcohol or other substances.
• Never borrow money, use essential household funds or sell possessions to fund gambling.
• Do not chase losses by increasing stakes or playing for longer than planned.
• Do not gamble to impress other people, relieve boredom or escape personal problems.

Tools to help you stay in control

Safer gambling tools can help you keep your play within the boundaries you set. Depending on the services available on your account, you may be able to use deposit limits, loss limits, wagering limits, session reminders, reality checks, time limits or temporary breaks. These tools are designed to support your decisions, but they work best when limits are realistic and set before gambling begins.

Set a budget and a time limit

Choose a gambling budget that does not affect rent, mortgage payments, bills, food, transport, savings or other important commitments. Consider setting a separate weekly or monthly entertainment budget and keeping gambling funds apart from everyday spending. Set a time limit as well as a money limit, because long sessions can make it harder to make careful decisions.

Do not rely only on memory to monitor your activity. Review your account information and personal spending records regularly. If you notice that your actual gambling is above the amount or time you intended, stop playing and reassess your plan. A limit should not be treated as a target that must be reached.

Use breaks and self-exclusion

A temporary break can be useful when you want time away from gambling without making a permanent decision. Self-exclusion is a stronger measure for people who want to prevent themselves from accessing gambling services for a set period or indefinitely. If you choose self-exclusion, do not attempt to open another account or use another person's account. Follow the relevant account and self-exclusion process and read the conditions carefully.

1. Choose the control that matches your situation, such as a spending limit, time limit, temporary break or self-exclusion.
2. Confirm the length and conditions before submitting your request.
3. Stop gambling while your request is being reviewed or applied.
4. Remove saved payment methods and avoid keeping gambling funds readily available.
5. Tell a trusted person about your decision so they can support you.
6. Seek professional assistance if you find it difficult to maintain the break or exclusion.

Recognising when gambling may be a problem

Problem gambling can develop gradually and may not always be obvious at first. It can affect anyone, regardless of age, income, occupation or previous experience. You may wish to review your gambling if it is taking more time, money or attention than you intended.

Possible warning signs

• You spend more money or time gambling than planned.
• You repeatedly try to cut back or stop but cannot do so.
• You chase losses or believe a large win will solve money problems.
• You hide gambling activity, deposits or losses from family and friends.
• You borrow money, miss payments or use credit for gambling.
• You feel restless, irritable or anxious when you are not gambling.
• You think about gambling during work, study, family time or other activities.
• You gamble to cope with stress, sadness, loneliness, anger or other difficult feelings.
• Gambling causes arguments, reduced performance, financial pressure or problems with sleep.
• You continue gambling despite recognising that it is causing harm.

One warning sign does not necessarily mean that you have a gambling disorder, but it is a reason to pause and take your concerns seriously. Write down how much time and money you spend, including deposits and losses, and compare this with your original plan. Speaking openly with someone you trust can make it easier to take action.

If you think gambling is causing harm

Stop gambling and use the strongest available account control that suits your circumstances. Do not try to win back money you have lost. Consider asking your bank or payment provider whether gambling transaction controls are available, and remove access to funds that you might use impulsively. A financial counsellor can help with budgeting and debt concerns, while a doctor, psychologist or gambling counsellor can help with emotional or behavioural concerns.

If you feel overwhelmed or at immediate risk of harming yourself or someone else, seek urgent assistance from emergency services or a crisis support service in your area. Your safety is more important than any gambling account, balance or outcome.

Protecting young people and maintaining account safety

Online gambling is only for people who meet the applicable legal age and other eligibility requirements. In Australia, you must be at least 18 years of age to gamble. Do not allow anyone under the legal age to access your account, use your device to gamble or view gambling activity without appropriate supervision. Parents and guardians should use device controls, account security settings and payment safeguards to reduce the risk of access by children.

Keep your login details private and use a strong, unique password. Do not share your account, payment details or verification information with another person. Log out when using a shared device and contact account support through the current channels shown on the website if you believe someone else has accessed your account. Account security is important because another person using your account can affect your limits, activity and ability to self-exclude.

Taking action

1. Review your recent gambling activity and compare it with your budget.
2. Set suitable limits or request a temporary break before your next session.
3. Ask a trusted friend or family member to help you stay accountable.
4. Speak with a qualified gambling, financial or health professional if gambling is difficult to control.
5. Use self-exclusion if you need stronger protection from further gambling.
6. Do not create additional accounts or use another person's account to avoid a restriction.

Responsible gambling is an ongoing process. Your circumstances can change, so review your limits whenever your income, expenses, health, relationships or stress levels change. Heaps Of Wins Casino encourages players to make careful decisions, take breaks when needed and seek support early. If you request account restrictions, closure or self-exclusion, the applicable account terms and process will apply.