Heaps Of Wins Casino VIP Program: Tiers and Rewards

How the VIP Program unlocks after your first deposit

There is no separate VIP application to complete. The program becomes available automatically after your first deposit, so your account can take part from that point. This makes the first deposit the key starting point for accessing the VIP benefits attached to your account.

The structure has six named levels: Depositor, VIP 1, VIP 2, VIP 3, VIP 4 and VIP 5. Each level has a defined group of benefits, and some rewards become available from a particular level and continue through the levels above it.

What every VIP level includes from Depositor upwards

The Depositor level is the foundation of the rewards structure. From Depositor and every level above it, you receive an Appreciation Chip, Daily Free Spins, up to 30% Weekly Insurance, a Birthday Bonus and Comp Points Redemption.

The wording matters here. Weekly Insurance is available from Depositor, while Monthly Insurance begins at VIP 1. Dedicated VIP Host/Support, Loyalty Bonus and Gift Items + Delivery begin at VIP 3. Priority Withdrawals are reserved for VIP 5.

Comp Points Redemption is one of the benefits available from Depositor onwards. The exact value of a point is not needed to understand the structure: the important part is that redemption is included from the first VIP level.

VIP 1 to VIP 5: where the extra perks appear

The six-level layout is easy to read when you look at it as a series of additions. Depositor gives you the core package. VIP 1 adds Monthly Insurance, while VIP 3 brings the more personal support and delivery-based perks. VIP 5 adds Priority Withdrawals.

Depositor and VIP 1

Depositor includes the main recurring and account-based rewards: free spins, weekly insurance, an Appreciation Chip, a Birthday Bonus and Comp Points Redemption. At VIP 1, up to 30% Monthly Insurance joins that package.

VIP 2 and VIP 3

VIP 2 continues the benefits available from VIP 1. VIP 3 is the next notable step, adding a Dedicated VIP Host/Support service, a Loyalty Bonus and Gift Items + Delivery.

VIP 4 and VIP 5

VIP 4 carries the benefits available from VIP 3. VIP 5 adds Priority Withdrawals, making it the level with the highest listed account-service perk.

How to use the VIP rewards alongside your casino account

Once the program is unlocked, the practical job is keeping track of which benefits apply to your level. Daily Free Spins, insurance, birthday rewards, chips and comp point redemption all sit within the VIP package, while individual Bonuses may carry separate conditions of their own.

1. Create your account

   Select Sign Up and enter your full name, email, password, city, address, postcode, country, phone number, gender and date of birth.

2. Confirm your details

   Confirm the registration through email and then confirm your phone number. Players must be at least 18 years old.

3. Make your first deposit

   The VIP Program unlocks automatically after this first deposit. The account accepts Australian dollars, including fiat and cryptocurrency deposits.

4. Sign in and check your account

   Use the supported Login options to access your account. Inclave login is available for sign-up and account access.

5. Use the benefits attached to your level

   Take note of the rewards available at your level, including free spins, insurance, birthday benefits, chips and comp point redemption where applicable.

A Promo Code is used for a particular promotion, so it should not be confused with the automatic VIP unlock. If you claim a promotion, follow that promotion's own terms while treating the VIP benefits as account-level rewards.

VIP access on mobile and through player support

You do not need a dedicated app to use the casino on a phone or tablet. Heaps Of Wins is accessible through a mobile browser, and the games, Bonuses and banking features are available there.

Support is available by email and through live chat. Live chat runs 24/7 for authorised, logged-in users, so you need to sign in before using that option. Players at VIP 3 and above also receive Dedicated VIP Host/Support as part of the tier benefits.

There is no phone support. For a straightforward account question, email is available; for live assistance, use the 24/7 chat after logging in. This is especially handy when you want to ask about a reward connected to your account.

• Mobile browser access is available without a dedicated app.
• All games, bonuses and banking features are available on mobile browser.
• 24/7 live chat is for authorised logged-in users.
• Dedicated VIP Host/Support begins at VIP 3.
• Email support is also available.

What to keep in mind when using VIP rewards

VIP rewards are designed to add account benefits to your play, but they do not remove the normal risks of gambling. Set a budget before you play and treat the casino as entertainment rather than a way to make money.

It is also worth separating the VIP structure from promotion conditions. A bonus or free-spin offer can have its own wagering rule, deposit requirement, maximum cashout or expiry date. The VIP Program itself is unlocked by the first deposit, while those promotional terms apply to the specific offer you choose.

The clearest way to get value from the program is to use the benefits you actually understand. If a reward is available at your level, check its details in your account before relying on it, and keep your deposits within the amount you planned to spend.