Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to the website, account services, games, promotions and other features made available by Heaps Of Wins Casino. They should be read together with any specific rules, notices, promotional terms, privacy information and responsible gambling material displayed on the website. If a particular promotion, game or service has additional conditions, those conditions will apply to that promotion, game or service as well as these general terms.

By visiting the website, registering an account, making a deposit, placing a wager or using any service, you agree to be bound by these Terms & Conditions. If you do not agree with them, you must not use the website or its services. You are responsible for checking the current version of the terms before continuing to use the website.

Heaps Of Wins Casino may update, replace or amend these terms when reasonably necessary, including to reflect changes to the website, services, technology, business practices or applicable legal requirements. Updated terms will be made available on the website. Continued use after an update is published may be treated as acceptance of the revised terms, so you should review them regularly.

Lawful use

You may use the website only where online gambling and the relevant services are lawful for you to access. You are responsible for understanding the laws that apply to you, including the laws of the place where you live and the place where you are physically located when using the website. Accessing the website does not mean that the services are available or lawful in every location.

You must not use the website for an unlawful purpose, to assist unlawful activity, to avoid a legal requirement or in a way that could damage the website, its systems, other users or the integrity of the games. Heaps Of Wins Casino may restrict access where it reasonably considers that use may breach these terms or applicable requirements.

2. Eligibility and account responsibilities

You must meet the applicable minimum legal age and all other eligibility requirements before registering or using an account. In Australia, gambling services are generally intended for adults aged 18 years or over, subject to the laws and requirements that apply to the relevant service and location. You must not use the website if you are under the required legal age.

When you create an account, you must provide information that is accurate, complete and current. This may include personal, identity, payment or location information where required for account administration, security, compliance or responsible gambling purposes. You must update information if it changes and must not register using false, misleading or incomplete details.

Each player should have only one account unless Heaps Of Wins Casino has expressly approved another arrangement. You must not create accounts for another person, allow another person to use your account or transfer your account to someone else. Accounts are personal and may not be sold, assigned, shared or used as a nominee account.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Choose a strong password, do not disclose it to another person and notify the appropriate support channel promptly if you believe your account has been accessed without permission. You should also log out after using a shared or public device.

• Do not provide access to your account to a child, another player or any unauthorised person.
• Do not use another person’s payment method or account without proper authorisation and any required verification.
• Do not attempt to bypass account, location, age, identity or security controls.
• Do not use software, devices or methods intended to interfere with the website or obtain an unfair advantage.
• Tell Heaps Of Wins Casino if you identify an error, suspicious activity or a possible security issue.

Verification checks

Heaps Of Wins Casino may carry out reasonable checks before or after an account is used. These checks may relate to age, identity, location, payment ownership, account activity, financial information, responsible gambling or compliance with applicable requirements. You agree to provide information or documents that are reasonably requested for these purposes.

If requested information is not provided, is inaccurate, cannot be verified or raises a legitimate concern, access to some or all account services may be delayed, restricted or suspended. Any review will be handled in accordance with applicable requirements and the information available to Heaps Of Wins Casino.

3. Deposits, wagers and withdrawals

You may deposit funds only through payment methods made available on the website. You must use a payment method that you are authorised to use and that is held in your own name unless another arrangement has been expressly approved. Deposits should not be made using funds that you cannot afford to lose or that are intended for essential living costs.

Before depositing, check the amount, currency, payment method and any information shown on the transaction screen. A deposit is normally intended for genuine use of the available services and must not be used to test, abuse or circumvent payment systems. Heaps Of Wins Casino may decline, reverse or review a transaction where there is a technical, security, legal or payment-related concern.

You are responsible for ensuring that wagers are placed correctly before confirming them. Once a wager has been accepted, it may not be cancelled or changed unless the applicable game rules, promotional terms or a specific legal requirement allow this. Game results will be determined by the relevant game system and recorded information, subject to the correction of an obvious error or technical issue.

If a game, price, balance, result or other feature contains an obvious technical or administrative error, Heaps Of Wins Casino may take reasonable steps to correct the error. This may include voiding an affected transaction, correcting an account balance or applying the outcome that would have applied without the error, where permitted. You must not knowingly exploit an error or encourage another person to do so.

Withdrawals and balances

Withdrawal requests are subject to account checks, payment processing requirements, applicable game or promotion rules and any information displayed at the time of the request. The available withdrawal options may depend on the deposit method, currency, location and verification status of the account. Heaps Of Wins Casino may require a withdrawal to be returned to an approved payment method or processed using another suitable method.

You must not request or accept a payment that you know is incorrect. If your account is credited in error, you must notify Heaps Of Wins Casino and the amount may be recovered or corrected. You remain responsible for any bank, payment provider, currency conversion or other third-party charges that may apply to a transaction.

Account balances are not a bank deposit, investment or source of interest. You should keep only an amount on the account that you intend to use for permitted gambling activity. Any unused balance remains subject to these terms, account checks and applicable legal requirements.

4. Promotions, game rules and fair use

Promotions, bonuses, rewards and competitions may be offered from time to time. Each offer is subject to its own promotional terms, including any eligibility requirements, expiry conditions, qualifying activity, wagering requirements, maximum or minimum amounts and withdrawal restrictions. You should read those terms before accepting or using an offer.

Unless promotional terms state otherwise, offers may be limited to one per person, household, device, payment method or other relevant category. Heaps Of Wins Casino may withdraw, change or refuse an offer where it is reasonably necessary, including where there is a technical issue, suspected misuse, duplicate participation or a breach of the applicable promotional terms.

You must not abuse a promotion or use multiple accounts, coordinated activity, automated tools or other methods to obtain an unfair benefit. Where a promotion has been misused or an account has breached the relevant terms, associated rewards, winnings or transactions may be reviewed and dealt with in accordance with applicable requirements.

Games and availability

Each game may have specific rules, instructions, paytable information, bet options and technical conditions. You are responsible for reading the available game information before playing. The outcome of a game is determined by the game rules and the relevant system records. If there is a conflict between a general description and the rules for a particular game, the specific game rules will generally apply to that game.

Games and features may be changed, withdrawn, interrupted or made unavailable without notice where reasonably necessary. This may occur because of maintenance, technical faults, supplier changes, security concerns, legal requirements or other operational reasons. Heaps Of Wins Casino does not guarantee uninterrupted access or that every game will be available on every device or at all times.

Prohibited activity

• Using bots, scripts, automated systems or artificial intelligence to interact with the website or games.
• Attempting to manipulate a game, transaction, promotion, result, account balance or security feature.
• Introducing malicious code, interfering with servers or testing vulnerabilities without permission.
• Using stolen, fraudulent or unauthorised payment details or personal information.
• Colluding with another person or acting in a way that compromises fair play.
• Using the website to launder money, commit fraud or support any unlawful activity.

5. Responsible gambling, privacy and account closure

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Set a budget before you play, keep track of time and spending, and never gamble with money needed for rent, bills, food or other essentials. Avoid gambling when affected by alcohol, drugs, strong emotions or financial pressure.

Responsible gambling tools and support options may be available through the website. These may include account limits, time reminders, activity information, temporary breaks, self-exclusion or other controls, depending on the service and applicable requirements. Use the available tools before gambling if you want help managing your activity.

If gambling is no longer enjoyable, is affecting your relationships or finances, or feels difficult to control, stop playing and seek independent support. You can also request that access to your account be restricted or closed. A request to close or restrict an account should be made through the support channel available on the website. Do not open another account to avoid a restriction or self-exclusion.

Privacy and communications

Personal information will be handled in accordance with the applicable privacy information published by Heaps Of Wins Casino. Information may be collected and used for account administration, identity and security checks, payment processing, customer support, responsible gambling, compliance, service improvement and other purposes explained in that privacy information.

You agree to receive service-related communications where needed to operate or secure your account. Marketing communications may be subject to applicable consent and opt-out requirements. You should keep your contact and notification preferences current so that important account information can reach you.

Suspension and termination

Heaps Of Wins Casino may suspend, restrict or close an account where it reasonably considers that the account or its use may involve a breach of these terms, inaccurate information, unauthorised access, payment concerns, fraud, promotion abuse, responsible gambling concerns, legal restrictions or a risk to the integrity of the services. Access may also be restricted while checks or investigations are completed.

You may stop using the website or request account closure at any time. Closing an account does not remove obligations that arose before closure, including obligations relating to disputed transactions, unlawful conduct, outstanding checks or promotional terms. Any remaining balance will be dealt with in accordance with applicable requirements and the relevant account or payment information.

Liability and general provisions

To the extent permitted by law, Heaps Of Wins Casino is not responsible for loss caused by your failure to protect account details, your misuse of the website, interruptions outside its reasonable control, problems with your device or internet connection, or actions taken by third-party payment or service providers. Nothing in these terms excludes or limits a right, guarantee or liability that cannot lawfully be excluded or limited.

If any part of these Terms & Conditions is found to be invalid or unenforceable, that part will be applied to the maximum extent permitted and the remaining provisions will continue. A failure to enforce a term immediately does not mean that the term has been waived. These terms, together with the documents referred to in them, form the agreement governing your use of the relevant services, subject to applicable law.

If you have a question about these Terms & Conditions, use the support or help channel made available on the Heaps Of Wins Casino website. You should include enough information for the matter to be identified, but do not send passwords or unnecessary sensitive information.